KSDE Weekly

Reporting and Operations

Help ensure KanCare has updated contact information for families

KanCare wants to make sure it has updated contact information for KanCare beneficiaries.

Currently, KanCare is operating under special rules because of the COVID-19 Public Health Emergency (PHE) declaration. During this declaration, eligibility for members aren’t being discontinued except in a very limited number of scenarios. KanCare also has suspended a few of its normal practices, like requiring KanCARE recipients to complete a yearly renewal.

When the PHE ends, the normal eligibility rules will resume, which means the resumption of discontinuances. The goal of KanCare is to mitigate avoidable discontinuances. This includes instances where eligibility would end after the PHE because members can’t be located. During the PHE, many recipients have moved. It is very important that they provide updated contact information so they aren’t at risk of losing their eligibility

Therefore, KanCare has developed a new chatbot, KIERA, to help KanCare recipients keep their contact information up to date.

Recipients are encouraged to go to kancare.ks.gov and start chatting with KIERA by clicking the red speech bubble.

Posted: Sep 28, 2022,
Comments: 0,

Theme picker

Copyright 2024 by Kansas State Department of Education | 900 SW Jackson St. | Topeka, KS 66612 Privacy Statement  |  Terms Of Use  |  System Maintenance Notices  |  Open Records (PDF)

The Kansas State Department of Education does not discriminate on the basis of race, color, religion, national origin, sex, disability, or age in its programs and activities. (more information...)

To accommodate people with disabilities, on request, auxiliary aides and services will be provided and reasonable modifications to policies and programs will be made. To request accommodations or for more information please contact the Office of General Counsel at gc@ksde.org or by 785-296-3201.